Walker – Next-level XM, CX and EX

Leading Qualtrics Strategic Partner

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Walker is a Qualtrics-certified full-service Experience Management (XM) firm.

Our team of experts provides technology implementation, end-to-end managed services, and expert strategic consulting – all to deliver better results for our clients.

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Our Approach

We meet you where you’re at

Wherever you are on your experience management journey, we help you get to the next level with best tools and the practical know-how that comes from decades of driving results for our clients.

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Our work speaks for itself

1,500+Qualtrics Engagements
97%customer satisfaction
96%overall experience

What’s more, 9 out of 10 clients say…

“I know I can depend on the Walker team”

“Walker is committed to my business success”

“Walker is effective at helping me accomplish my objectives”

Case Study:

Johnson Controls logo

Johnson Controls supplies technology, services, and infrastructure required for buildings to operate at peak performance and efficiency. Walker helped Johnson Controls standardize their CX program on the Qualtrics platform for consistency accountability and business impact

Customer Feedback icon

Walker helped standardize customer feedback collection across 500 distinct brands.

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Johnson Controls was able to identify 20 key touchpoints along the customer journey.

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Utilizing Walker’s Loyalty Matrix™, Johnson Controls connected CX insights with business performance.

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Become part of an innovative organization that’s combining cutting-edge technology with industry-leading research capabilities to create something new. Enjoy the benefits of a fun, positive, and dynamic work environment that encourages creativity and rewards results.

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For CX Leaders

The CX Leader Newsletter is a weekly publication from Walker, providing CX leaders with content to help them bring their CX programs to the next level.

More than a discussion of CX topics, The CX Leader Podcast is a weekly source if insights focusing on ways CX professionals can develop the right skills and ideas to be effective leaders in their organizations.

The Host
Steve Walker is the host of The CX Leader Podcast. Steve is chairman and CEO of Walker.

Host Steve Walker, CEO and Chairman, Walker

Listen to the Latest Episode

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